CUYLER DUNN
A company that sold holiday train rides on the Snowglobe Express is now being ordered to issue refunds.
The attorney general’s office announced Tuesday that Douglas County Judge Mark Simpson ordered Snowglobe LLC, an entertainment company in Lawrence, to pay $7,500 in restitution to Kansas consumers after selling rides on the Snowglobe Express and then canceling the excursions.
“What should have been a fun family holiday outing turned into disappointment for many Kansas consumers celebrating Christmas,” said Assistant Attorney General Sarah Dietz in a press release. “Our goal with this litigation was to obtain restitution for 30 consumers and hold the business accountable for alleged deceptive and unconscionable acts and practices.”
The Kansas Attorney General’s Office filed suit under the Kansas Consumer Protection Act. The company’s owner, Ryan Robinson, was named in the litigation. The company received advance payments from consumers before the rides were canceled, and did not provide refunds. Snowglobe subsequently went out of business.
The company is ordered to pay civil penalties of up to $1,000 and investigation fees of $2,701. The order also provides relief for other consumers who did not receive a refund from the company. Consumers can file a complaint with the attorney general’s office here to receive a refund.